Canine Daycare Terms & Conditions
The purpose of My Dogs Den Canine Daycare is to provide a safe, fun and stimulating social environment for dogs.
We'd love to welcome any and all of our four legged friends,
but for your dog's safety and the safety of others your dog must meet the following requirements.
Health & Wellbeing
All dogs must be in good health. Owners will certify their dog(s) are in good health and have not been ill with a communicable condition. If they have had a communicable condition, owners will need to provide a veterinarian certification of health to be admitted or readmitted.
Owners must bring in their dog’s veterinarian health booklet at the time of enrolment and whenever vaccinations have been updated. All dogs must be vaccinated against canine parvovirus, canine distemper, infectious canine hepatitis, Bordetella (kennel cough), and, when necessary, Leptospirosis.
Your dog must be on a regular flea control and worming treatment program.
These requirements and suggestions are not a guarantee against infection, but an attempt to minimise the chances of contagion.
We take the safety of all dogs in our care extremely seriously and we appreciate your compliance and understanding with our requirements.
Behaviour & Safety
Dogs attending daycare must be people-friendly and enjoy the company of other dogs.
All dogs must be non-aggressive and not toy protective. Owners will certify their dogs have not harmed or shown any aggressive or threatening behaviour towards any person or any other dogs.
Spaying & Neutering
All dogs 6 months of age or older must be spayed or neutered.
It is essential to book your dogs into daycare no later than 5pm of the day before they are due to arrive.
We strongly encourage setting your dog up on a regular schedule, as dogs are very routine based and like to know what's going on.
When dogs come in on a regular schedule, they settle quicker and enjoy themselves more as they are familiar with most of the dogs in the room. Also, they're more likely to be more settled at home on their home days, as they know they can rest up in anticipation of another burst of play and fun in a day or two.
You can email, phone (and leave a voicemail if we don't answer in time) or contact us through the website before 5pm.
If there's a problem with your booking, or if you need to go on a waiting list, we will let you know.
All new dogs attending My Dogs Den Canine Daycare must attend an enrolment day. This day includes an assessment designed to evaluate your dogs social temperament and to ensure they will feel comfortable in the off-lead ‘pack’ environment.
The enrolment day also includes a 'Meet & Greet' with owner/s & dog/s on the morning of your dogs first day at Daycare for a ‘one off’ fee of $15. This will take approximately 15-30 minutes, and is followed by a day in Daycare (not included in fee).
Collection & Drop off
Dogs attending daycare are collected from their home address in the morning and returned home again at the end of the day in our Canine Taxi van between 7-9am & 3-5pm. Please provide a designated secure place for collection & drop off, e.g. behind a fenced area, from a secure kennel, or from inside the house. We are happy to hold a house/garage key for this purpose if needed. Should we arrive to collect your dog on a booked day, and not be able to due to non access, then unfortunately you will still be charged.
We must be notified of a cancellation at least the day before or you will be charged full price (more notice is of course welcome, as then we can fill your dog's spot with someone on the waiting list) You can email, phone (and leave a voicemail if we don't answer in time) or contact us through the website. If we don't receive notice before 5pm the day before your dog is due to arrive, you will be charged.
Days & Hours
My Dogs Den Canine Daycare is open from 7.00am to 5.00pm Monday to Friday. We can provide overnight boarding for a limited number of dogs, collection and drop off must be on a weekday.
Invoices are sent at the end of the week for the days that your dog/s have attended, payable within 3 days.
My Dogs Den may use photos or video footage taken for our website, Facebook page or other marketing purposes. Please ensure you discuss this with us if you prefer not to have your dog included in this.
My Dogs Den reserves the right to change these Terms & Conditions and pricing from time to time at its sole discretion.
My Dogs Den is committed to ensuring the privacy of our customers. Under no circumstances will we share your personal information unless authorised by you.