Grooming Salon Terms & Conditions

CANCELLATIONS A cancellation fee  equal to 50% of the standard fee for your dog may be charged at our discretion for ‘no shows’ and cancellations with less than 24 hrs notice, including V.I.P’s. We reserve the right to request this be paid before another appointment will be made.


PUNCTUALITY  Please arrive on time with your dog on a lead. If you are more than 15 minutes late for your appointment we may need to reschedule and this may incur a cancellation fee. Please collect your dog within our specified collection times, unless otherwise arranged as we may add a Late Collection Fee.


PAYMENTS Payment is to be made on collection of your dog by CASH or EFTPOS unless you have a prior arrangements with us. Invoices available upon request for returning clients. Weekly & Fortnightly A/P's can be set up for VIP's upon request. 


TOILETING Owners are requested not to feed their dog in the 2 hours prior to a grooming appointment. A dog with a full stomach or full bowels/bladder may find the grooming process uncomfortable. Please ensure your dog has been given ample opportunity to relieve themselves before arriving for your appointment. We may charge for the additional time and cleaning materials required in cleaning up after your dog. Please refrain from allowing your dog to relive themselves near the pathway and building. Poo bags are available upon request.


DE-MATTING If a dogs coat is matted then skin irritations, infections or abrasions may be uncovered beneath the matted hair. This can be caused by the prolonged pulling of the skin by the matted hair and/or the moisture and bacteria trapped in the matted coat. GroomingTails cannot be held responsible for what may be uncovered on a matted dog. Our normal grooming prices do not include de-matting. If this is required an extra $10 will be charged for every 10 minutes required. Please note: We believe in humanity before vanity; dogs too severely matted will need to be shaved.

GLAND EXPRESSION, EAR HEALTH & GENERAL WELLBEING We check ALL dogs anal glands and inner ears as part of our wellbeing checks. If you prefer us not to express anal glands please advise of prior to your dogs appointment as if deemed required these services will be carried out and charged for. If your dog shows any signs of discomfort when expressing glands this procedure will be stopped and we will refer you to your regular Vet. Ears are checked and cleaned when required with veterinary grade product, Epi-Otic. We trim ear hair but do not pluck, as recommended by the NZ Veterinary association. We will advise you at collection of any issues we may find during the course of your dogs grooming session.

VACCINATION REQUIREMENTS We require your dog to be up to date with their vaccinations having immunity against the 3 ‘core’ viruses: Canine Parvovirus, Canine Distemper Virus, and Canine Adenovirus (Hepatitis) and also Kennel Cough.

It is important to ensure your dog meets our vaccination requirements as we may refuse to accept them onto the premises if they do not comply.  Not only do we have the health of your dog in mind but we must also ensure we are not putting any other dogs health at risk. Please feel free to discuss any queries you may have regarding our vaccination requirements with us. 


FLEAS If your dog arrives with a flea infestation we will treat them with an all natural Flea Shampoo Treatment. This will incur an additional charge to cover the costs of the products used and the clean up. We then highly recommend purchasing a topical flea preventative treatment and taking the necessary measures to eradicate any fleas in the home environment.